Shipping policy
Destinations
Our products can generally be shipped to nearly all countries worldwide, except for items subject to restrictions or those that cannot be delivered to specific locations. If your order cannot be shipped, we will reach out to you directly.
To facilitate smooth handling and delivery by the shipping company, please provide your address in English.
Shipping Costs
Shipping fees for our products depend on factors such as product type, destination, chosen shipping method, and selected warehouse. You can find the shipping cost listed on each product’s description page and during the checkout process. Follow these steps:
1.Select the correct destination country in the “Country/Region” field, located in the middle section of each page;
2.Choose your preferred shipping method;
3.An estimated shipping cost will then be displayed on the page.
The shipping cost shown at checkout reflects the current rate for most countries. However, in some instances, the actual cost may exceed the amount displayed on our website. If this occurs, we will notify you of any additional fees and seek your approval before proceeding with your order or transaction.
Delivery Time
Total delivery time consists of the lead time plus the shipping time.
Lead time: The duration between placing your order and the shipment of your products (typically 1-5 days, as indicated on the product description page after the product name).
Shipping time: The period from shipment to delivery of your order (generally 15-30 business days, depending on the shipping method).
Please be aware that any delivery times, dates, or periods mentioned here—or otherwise provided to you—are estimates only and not guaranteed. Delays may occur due to various reasons, some beyond our control, such as customs authorities detaining your products. Except as outlined in the following paragraph, we are not responsible or liable for delays or non-delivery resulting from such external factors, regardless of the cause or our ability to influence it.
If a product does not reach you within 60 business days from the date your order or transaction was accepted and payment received—or from the estimated or quoted delivery date, whichever is later—you may choose to reject, cancel, or terminate your order. In such cases, our sole liability will be to provide you with an interest-free refund of any payments made for that order or transaction, which shall serve as your exclusive remedy for the late delivery or non-delivery and the resulting cancellation.
Insurance
You assume full responsibility for all risks of loss or damage to your purchased products during transit between us and you. Be advised that, under applicable laws and/or international treaties, the liability of carriers, shippers, shipping agents, or other involved parties for loss or damage to products may be excluded, recoverable, or limited. For this reason, we strongly recommend purchasing suitable and sufficient insurance to protect against risks of loss or damage during transportation. Contact us to inquire about insurance options and rates available for your order or transaction.
All items are meticulously packed for export and typically shipped in standard one-way export packaging. (In rare cases where special packaging is required, the cost will be borne by us, calculated based on the verifiable net cost.) However, we are not liable for items damaged or lost during transit to you.
If you opt for insurance, the terms and conditions of the insurance provider will apply, with coverage limited to the invoice value of the items. Should you need to file a claim for loss or damage under such insurance through us, please contact us to start the process. We will issue a refund or replace the product only after the insurance company confirms acceptance of the claim and disburses the compensation.